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March 23, 2007

Everyone wants to be a bestseller.

Filed under: Lists — Kate @ 3:01 pm
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What does it mean to be a best-selling author? Like everything else, there are various definitions. This particular WSJ article is speaking of the online bestseller lists like those of Amazon and Barnes and Noble. To get on the top of these lists, you can buy placement (for around $10 – 15 grand) in an email called the “Best-seller Blast” that is sent out by big-time authors.
What’s interesting is the fluctation of these lists.

Outside the top 1% or so of books, few sell multiple copies a day, so little separates books with rankings tens of thousands, or even hundreds of thousands, apart. Morris Rosenthal, an author and publisher based in Springfield, Mass., who has studied the Amazon charts, says a day without a sale can send a book ranked 10,000 to as low as 50,000.

Fittingly, the WSJ’s question of the day is, What influences your book choices? I’d follow up with the question: if it’s a bestseller list, what makes for a good list?

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March 22, 2007

If You Can't Be Here…

Filed under: Marketing — Todd Sattersten @ 9:12 am
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We are on our way over to the Citizen Marketers LeaveSmarter event. Since most of you aren’t in Milwaukee today, I have posted a podcast I did with Jackie Huba.

If you want to really pretend you were here, you can cue that up around 12PM Central. That’s when things will be starting up here.

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Citizen Marketers Interview with Jackie Huba

Filed under: Audio — Todd Sattersten @ 8:59 am
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In this interview, I talk with Jackie Huba, co-author with Ben McConnell of Citizen Marketers: When People Are The Message.

Citizen Marketers is the next step for Ben and Jackie after their word-of-mouth marketing bible Creating Customer Evangelists. Here are the questions you’ll get answered if you listen to this podcast:

  • Why should I care about citizen marketers?
  • How can your company engage citizen marketers?
  • How can citizen marketing build the skills of your employees

    [podcast]http://www.800ceoread.com/blog/audio/citizenmarketersinterview.mp3[/podcast]

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Leading For Growth: A Review, Part II

Filed under: Innovation — Kate @ 8:44 am
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I’m going to build off Todd’s review of Leading for Growth. I heard about it months ago from its publisher and started reading it on my train ride down to Chicago the other day. Co-author Ray Davis has helped take Umpqua Bank (based in Oregon) into the limelight; I’m sure you’ve heard of the bank from a number of Fast Company mentions. It’s a model for customer service and building a great experience. Imagine a bank where:

…branches [in Umpqua's world branches are stores] keep dog bowls full of water just outside the door for clients with pets…employees open up the lobby for community events. Recent programs include yoga lessons, movie nights, and a “stitch and bitch” knitting club that meets once a month…Davis encourages spontaneous demonstrations of outstanding customer service by giving each branch a special fund expressly for that purpose. Every associate also spends a day training with the Ritz-Carlton.

It shouldn’t be hard to believe but it is. A bank with employees trained by the Ritz-Carlton?
In the book, Ray shares a conversation he had with a Ritz bellman. Ray was inquiring as to how the hotel fared in the Ritz’s quality program. The bellman explained that they had failed because housekeeping overlooked the TV Guides.
Now, get this: housekeeping had forgotten to move the bookmarks every day! And that is the type of attention to details Ray encourages.

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links for 2007-03-22

Filed under: Uncategorized — 800-CEO-READ @ 7:20 am
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  • Chocolates on the Pillow are not Enough >> Wall Street Journal | The Customers Want More Than Coddling
    The secret to running a good hotel is making guests feel welcome, providing a memorable experience, and ensuring both physical and psychological security, 24/7.
    (tags: biography industry businessbooks)
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March 21, 2007

Leading For Growth: A Review

Filed under: Leadership — Todd Sattersten @ 12:35 pm
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Authors Ray Davis and Alan Shrader did all the right things to pull me into Leading For Growth. Now, let’s talk a bit about the book itself.

Davis came to Umpqua Bank from a consulting practice where he saw nothing but the same in the banking industry. The five-branch bank he took over looked like any other community bank. He decided the only way to survive what to be different. The rest of his book is his stories and beliefs.

You get the normal explicit lessons in this book. He has chapters on empowering your employees and clearing obstacles out of their way. Davis also emphasizes sweating the small stuff and protecting the brand.

It is the messages “between the lines” that are more interesting. A number of anecdotes from the book sum up his leadership style as a form of tough love. Take his reaction to plants being added to the bank’s first concept store:

So, I called this VP and asked why he had put plants in the store. He said he just thought he’d warm it up a bit.

So I said, “Here’s what I want done. Please call The Plant Lady and tell them to get the plants out of there.”

“But Ray, we have a three-month contract on these plants.”

“I don’t care what we’ve got,” I replied. “I want all those plants out of the bank by noon today.”

“Well, that’s pretty short notice. They probably can’t get over here until later in the afternoon.”

I said, “That’s not a problem. Tell them the plants will all be in the parking lot.” Needless to say, the company got there before noon and took the plants away. You can’t protect your brand by being sloppy about details.

It sounds here like he is just being a jerk, but I think Davis is illustrating the importance of leaders protecting important aspects of company’s brand and culture. Leaders often need to make big statements to show far they will go, so the stories get created and told.

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Excerpt from Turning Silver into Gold

Filed under: Misc. — 800-CEO-READ @ 10:15 am
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Turning Silver into Gold
How to Profit in the New Boomer Marketplace
 

This excerpt is taken from Turning Silver into Gold: How to Profit in the New Boomer Marketplace by Dr. Mary S. Furlong.

Dr. Furlong delivers an overview of the boomer generation and discusses how to build a business strategy that will reach this very vital and very large market segment.

 

 CHAPTER 1: Global Overview of the Boomer Market   

We are on the cusp of a revolution. Since January 1, 2006, a baby boomer has turned 60 every seven seconds. This transition will continue for the next 19 years.(1) It will bring a revolution in longevity, and its impact will be felt for decades to come.

Millions of people who are now celebrating their 60th birthdays can expect to live longer and more active lives than 60-year-olds could expect a generation ago. What makes this “bonus round

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Can You Hear What David Allen Is Saying?

Filed under: Personal Development — Todd Sattersten @ 10:07 am
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LifeClever has a list of 17 different interviews with Getting Things Done guru David Allen. You’ll find 247 minutes of audio and over 21,000 words of text in the links provided—useful for novice and expert alike.

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March 20, 2007

Disease: A Good Thing?

Filed under: Big Ideas — Todd Sattersten @ 1:33 pm
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In the Big Think genre, I am recommending people pick up Survival of The Sickest by Sharon Moalem and Jonathan Prince. Moalem is a evolutionary biologist and he has some interesting things to say about diseases. He says many of the things that afflict us now are the same things that protected us in the past.

My family has a history of diabetes that runs through it. My father always thought it was from his mother’s side of the family. Moalem makes a strong case for it coming from the paternal side. He believes that higher sugar levels are the body’s way of producing antifreeze. This phenomenon can be seen in wood frogs that boost their glucose levels to 100 times normal before “freezing” for the winter. Grapes vines do the same thing before a frost to protect their fruit.

Having this mechanism, might have been helpful in northern climate or say during an Ice Age. Turns out that Finland has the highest rate of Type 1 diabetes, followed by Sweden, Norway and the United Kingdom. As it relates to me, my grandfather was an Ellis Island immigrant who came from Sweden.

I am going to let you read the book to get the rest of this story and answers to other questions like:

  • Why can sunglasses cause sunburn?
  • Can the tanning salon lower cholestrol?
  • Can a person rust to death?

The book has a medical Freakonomics feel to it (and they both share William Morrow as their publisher). Check it out.

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John C. Bogle is the Man

Filed under: Personal Finance and Investing — Tom Ehrenfeld @ 11:24 am
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While this blog rarely covers personal finance books, I think that any time Jack Bogle puts pen to paper folks should take notice. His new book, The Little Book of Common Sense Investing, is another dose of refreshing common sense from the guy who created index funds as we know them today. Not to spoil anything, but there’s simply no great secrets revealed in this book. For years Bogle has been preaching a very simple and very powerful point. In today’s market the individual investor faces insurmountable odds over the long haul, after you factor in the transaction costs and the powerful incentives driving fund managers. Therefore buy low-cost index funds. End of story.
The charm of the book rests in Bogle’s sharp wit and spicy writing. Here’s a passage I particularly enjoyed:

As investors, all of us as a group earn the stock market’s return. As a group—I hope you’re sitting down for this astonishing revelation—we are average. Each extra return that one of us earns means that another of our fellow investors suffers a return shortfall of precisely the same dimension. Before the deduction of the costs of investing, beating the stock market is a zero-sum game.
But the costs of playing the investment game both reduce the gains of the winners and increases the losses of the losers. So who wins? You know who wins. The man in the middle (actually, the men and women in the middle, the brokers, the investment bankers, the money managers, the marketers, the lawyers, the accountants, the operations departments of our financial system) is the only sure winner in the game of investing. Our financial croupiers always win. In the casino, the house always wins. In horse racing, the track always wins. Investing is no different. After the deduction of the costs of investing, beating the stock market is a loser’s game.

Jonathan Clements, a Wall Street Journal personal finance writer with tremendous common sense, just touted Bogle’s new book in a piece, saying, “It’s an easy read that will, I suspect, quickly join Burton Malkiel’s ‘A Random Walk Down Wall Street’ and Charles Ellis’s ‘Winning the Loser’s Game’ as one of the indexing crowd’s favorite books.”

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