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March 21, 2008

"The Modern Era's Second Worst Promulgator of Intelligence Reduction"

Filed under: Publishing Industry,The Company — Todd Sattersten @ 10:00 am
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The following is my letter to the editors of Fast Company Magazine on Elizabeth Spiers recent column in their publication. You can read Spiers column here. Kate wrote about it earlier in the week, and I couldn’t let it pass either.



***

I write to provide a needed counterpoint to Elizabeth Spiers April 2008 Not So Fast column titled “Library of The Living Dead.”

I will start where she ends, agreeing in fact with Spiers’ ultimate conclusion: Business books are self-help, by their very definition. The implication that business books fall strictly into the “I’m OK, You’re OK” segment of self-help is where Spiers and I diverge. A book publisher recently shared research with me that showed the number one reason people buy business books is to find a solution to a problem. Sitting at the educational crossroads between “I know nothing about this,” and “Let’s hire a consultant,” business books contain a high value proposition for the twenty dollars and two hours spent. Not, as Spiers says, to abdicate responsibility for the choices they make. Instead, it takes a great deal of personal awareness to look for answers from those who offer experiential lessons in books.

The packaging of those lessons receives the majority of criticism in Ms. Spiers column and I am always dismayed by the problems pundits have with this aspect of the industry. Human civilization is built upon stories and when an author chooses a fable as the delivery device, the writer is making the lessons more accessible to a wider audience.

The “12-step-ification” is a crutch that bloggers, business magazines, and book publishers certainly use alike, in the same way celebrity authors are used to garner attention and sell product. This is simply product marketing through concreteness and social proof.

The bestseller list as a guide to the “best” in the category is just another form of social proof. My optimism for the category would bring me to highlight Gallup’s research-based StrengthsFinder 2.0 or Jim Collins’ insightful and wonderful written Good to Great as evidence that some books that make the bestseller list really deserve the title.

In the case of John Kotter, we have the benefit of choosing either his current top-selling fable, or his 1996 book “Leading Change,” which has sold over a million copies. Both books tackle the same content, but offer options for the reader to choose his method of consumption.

Ms. Spiers overall indictment of the entire business book category is an easy mark and one that could be applied to any genre of media. Her elitism about what constitutes good reading compounds the problem further. While I can appreciate her hyperbole as a method to communicate some criticism about the genre, a more subtle treatment of the subject would, I believe, be more effective.

Beyond that, Fast Company is a magazine that has always supported business ideas. A simplistic column like Spiers’ goes against the very DNA of your publication. The mantra “WORK IS PERSONAL” matches well with Thoreau’s or Emerson’s definition of self-help. The publication of this column leaves me wondering just how that mission has been served.

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links for 2008-03-21

Filed under: Uncategorized — 800-CEO-READ @ 8:17 am
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  • Myself and Other Important Matters>>The Wall Street Journal | A Business Guru’s Portfolio Life
    “Myself and Other More Important Matters” is a charming autobiography, recounting Mr. Handy’s life in genial prose. Like the best Oxford tutorials, it is much more substantial than it first appears. It is not only an excellent introduction to Mr. Handy’s
    (tags: businessbooks biography)
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March 20, 2008

Kindle supply and demand

Filed under: Publishing Industry — 800-CEO-READ @ 11:22 am
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There’s a message from Jeff Bezos on Amazon’s home page describing the company’s success with the Kindle. According to Bezos, Amazon sold out of the device within the first 5.5 hours after its announcement, and have been struggling to keep up with manufacturing. Some customers have waited up to 6 weeks to receive their order.
I have to say I’m slightly surprised to learn this; the only people I know of to have bought the Kindle are those of us at 800-CEO-READ (we have one). Jon posted his impressions of the device here: http://800ceoread.com/blog/archives/007546.html.
Have you purchased or tried the Kindle? What do you think?

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March 19, 2008

Defending the business book genre.

Filed under: General Business — Kate @ 9:18 am
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It seems just a bit ironic that the last page in April’s Fast Company is a grueling review and warning of the business section of your local bookstore. Especially considering more than a handful of business book authors–including the Heath brothers, Dan Roam, Amy Sutherland*, Tim Ferriss, Robert Scoble, Fred Krupp–contributed to or were mentioned in the issue.
The last page is Elizabeth Spiers’ (founding editor of Gawker and Dealbreaker) article “Library of the Living Dead.” She starts out by contradicting all that our parents and teachers have taught us for years:

…reading does not necessarily make you smarter. Sometimes it doesn’t even require you to think. I would send you a copy of Nicole Richie’s novel, The Truth About Diamonds, as demonstrable proof, but there’s a clause in my contract prohibiting cruel and unusual punishment. Instead I’ll point you to the modern era’s second-worst literary promulgator of intelligence reduction: your local bookstore’s business section.

Next comes the critique of the business genre’s cliches, “12-step-ification,” and seemingly empty promises (four-hour workweeks, loads of money and personal growth); all of which, Elizabeth would say, don’t amount to much or anything at all really. Rather “they [business books] create the illusion of progress simply by adding another layer of busyness.” Ouch.
Really, a comparison of Nicole Richie’s writings to that of business authors? Okay, I’ll be the first to admit that many books lack in substance and rightly deserve such criticism. The first set of titles used to back up this point are Jim Cramer’s Stay Mad for Life and Donald Trump’s Think Big and Kick Ass both of which, she points out, have different formulas for success and both of which are currently on the best seller list.
To Elizabeth’s point, the best seller list is certainly not where I’d start in my search of a business book. (And my apologies here to Surowiecki because I do partially adhere to the Wisdom of Crowds philosophy, just not in best sellers.) In business books, like in music, the top titles not always the best of the best, rather they’re what the masses are buying. Take music. Though I haven’t done any strict calculations or research, I’d imagine that only a small portion of the music covered by Rolling Stone appears on top 10 lists. Nonetheless, ask nearly anyone who follows music closely and they probably subscribe to Rolling Stone. I doubt the same crowd would consider Leona Lewis (currently toping iTunes best seller list as of 4pm CST yesterday) to be one of the greatest.
Good or bad, best seller lists operate in a catch-22 manner or more simply, inertia. Once a book is on the best seller lists (through a number of clever PR pitches, handing books out to each member of a packed audience, and special Amazon giveaways), people start talking about the book. That leads to more people buying the book, which leads to bookstore restocking. Which leads to more people buying the book and better placement on the best seller lists, ultimately starting the process all over again.
That’s not to say every best seller fits in this category. There are a number of best selling business books worth reading, many of which have been featured in Fast Company and whose authors have regular bylines there. Case in point: The Wal-Mart Effect and Made to Stick. Yet, if a best seller list is your only reading guide, you’ll miss a number of really great titles. Books that are provocative and will compel you to think or act differently.
Which brings me to another of Elizabeth’s points:

Business books let us amble zombielike through our careers freeing us from responsibility for the quality of our own decision making. Better to delegate that responsibility to other people–Jack Welch, perhaps. It’s a fresh spin on the old saw that no one ever got fired for buying IBM: No one ever will get canned for leaning on something with a Ken Blanchard blurb on the front cover.

Yes, we should stand on our own feet and rely on our own critical analysis. It’d be foolhardy for me to take Jack Welch’s lessons and replicate them exactly here at 8cr. Not every lesson, as Elizabeth explains, works for every situation. I imagine it’s for that very reason that 11,000 business books are published every year. There are at least 11,000 different ways to present a problem and solution; certainly not every one merits our time in reading nor application.
But we learn through exposure to and experience with both the good and bad, the smart and the not-so-smart. And certainly, being exposed to Welch’s ideas makes me a better prepared, better informed business woman. Experience via a $24.95 hardcover is not a bad way to arrive at new ideas and solutions.
Elizabeth’s last point is that if we cannot become more skeptical of and less dependent on business books, we should simply move business best sellers to the self-help section. I would argue that at least half of business titles are self-help (the other part being books on new ideas or trends, a la The Long Tail); and I mean this in the best of lights. Self-help has long been stereotyped as the answer for the spineless or those who need a more regular pat on the back.
Yet, many business books are meant to help us help ourselves–help us manage better, help us start up a company, help us communicate better, etc. That is the very definition of self-help. And I don’t think there’s anything wrong with that. Self-help doesn’t have to be preachy (yes, you will find these preachy, self-help books on the best seller lists). If I’m a horrible manager, I’m going to pick up Growing Great Employees to learn how to improve my skills. If I’m not sure where to start when evaluating customer satisfaction, I might start with The Ultimate Question.
If the question is whether every best seller is worth reading, I’d respond without a doubt, no. If that were true, we (as a company) would not exist in the blogosphere. If the question is whether business books are worth reading, they are. Not every single one of them is worth reading. And finding the right one is not always easy. To stand on my pulpit here, that’s what we endeavor to help with–finding the right business book for you. Please, don’t be afraid of the business book aisle, many a title is worth a gander.
[Stepping off the pulpit.]
- – - – - – - -
* Amy’s an animal trainer — a whale trainer, in fact. The Heath brothers apply her lessons to the training of bosses. Hence, for the purposes of this post, she’s listed as a business book author.

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March 18, 2008

NYT review of Predictably Irrational

Filed under: Finance and Economics — 800-CEO-READ @ 3:35 pm
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The New York Times Sunday Book Review had a great article on Predictably Irrational: A Behavioral Economist’s Startling Insights for Irrationally Better Living by Dan Ariely. We’ve had several good reads on this book, one the reviewer calls “a far more revolutionary book than its unthreatening manner lets on.”
Writer David Berreby tells us that:

Another sign that times are changing is “Predictably Irrational,” a book that both exemplifies and explains this shift in the cultural winds. Here, Dan Ariely, an economist at M.I.T., tells us that “life with fewer market norms and more social norms would be more satisfying, creative, fulfilling and fun.” By the way, the conference where he had this insight wasn’t sponsored by the Federal Reserve, where he is a researcher. It came to him at Burning Man, the annual anarchist conclave where clothes are optional and money is banned. Ariely calls it “the most accepting, social and caring place I had ever been.”
Obviously, this sly and lucid book is not about your grandfather’s dismal science. Ariely’s trade is behavioral economics, which is the study, by experiments, of what people actually do when they buy, sell, change jobs, marry and make other real-life decisions.

Berreby provides just a few of the insightful stories Ariely uses to illustrate irrationality, touching on concepts like the power of suggestion and the unfortunately common social habit of “wanting stuff we can’t afford and don’t need.”

These sorts of rigorous but goofy-sounding experiments lend themselves to a genial, gee-whiz style, with which Ariely moves comfortably from the lab to broad social questions to his own life (why did he buy that Audi instead of a sensible minivan?). He is good-tempered company — if he mentions you in this book, you are going to be called “brilliant,” “fantastic” or “delightful” — and crystal clear about all he describes. But “Predictably Irrational” is a far more revolutionary book than its unthreatening manner lets on. It’s a concise summary of why today’s social science increasingly treats the markets-know-best model as a fairy tale.

Read the review here: http://www.nytimes.com/2008/03/16/books/review/Berreby-t.html?ref=review

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Excerpt from Brain Rules

Filed under: Misc. — Zach @ 9:00 am
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The excerpt below is the introduction to Brain Rules: 12 Principles for Surviving and Thriving at Work, Home, and School. The book was authored by John Medina, a developmental molecular biologist and research consultant, and director of the Brain Center for Applied Learning Research at Seattle Pacific University.

Brain Rules
By John Medina

Go ahead and multiply the number 8,388,628 x 2 in your head. Can you do it in a few seconds? There is a young man who can double that number 24 times in the space of a few seconds. He gets it right every time. There is a boy who can tell you the exact time of day at any moment, even in his sleep. There is a girl who can correctly determine the exact dimensions of an object 20 feet away. There is a child who at age 6 drew such lifelike and powerful pictures, she got her own show at a gallery on Madison Avenue. Yet none of these children could be taught to tie their shoes. Indeed, none of them have an IQ greater than 50.
The brain is an amazing thing.
Your brain may not be nearly so odd, but it is no less extraordinary. Easily the most sophisticated information-transfer system on Earth, your brain is fully capable of taking little black squiggles on this piece of bleached wood and deriving meaning from them. To accomplish this miracle, your brain sends jolts of electricity crackling through hundreds of miles of wires composed of brain cells so small that thousands of them could fit into the period at the end of this sentence. You accomplish all of this in less time than it takes you to blink. Indeed, you have just done it. What’s equally incredible, given our intimate association with it, is this: Most of us have no idea how our brain works.
This has strange consequences. We try to talk on our cell phones and drive at the same time, even though it is literally impossible for our brains to multitask when it comes to paying attention. We have created high-stress office environments, even though a stressed brain is significantly less productive. Our schools are designed so that most real learning has to occur at home. This would be funny, if it weren’t so harmful.
Blame it on the fact that brain scientists rarely have a conversation with teachers and business professionals, education majors and accountants, superintendents and CEOs. Unless you have the Journal of Neuroscience sitting on your coffee table, you’re out of the loop.
This book is meant to get you into the loop.
12 brain rules
My goal is to introduce you to 12 things we know about how the brain works. I call these Brain Rules. For each rule, I present the science and then offer ideas for investigating how the rule might apply to our daily lives, especially at work and school. The brain is complex, and I am taking only slivers of information from each subject–non-comprehensive but accessible.
The Brain Rules Bonus DVD, included with the book, and interactive tutorials at www.brainrules.net are an integral part of the project. You might use the film as an introduction, and then jump between a chapter in the book and the Web site. A sampling of the ideas you’ll encounter:
- For starters, we are not used to sitting at a desk for eight hours a day. From an evolutionary perspective, our brains developed while working out, walking as many as 12 miles a day. The brain still craves the experience, especially in sedentary populations like our own. That’s why exercise boosts brain power (Brain Rule #2) in such populations. Exercisers outperform couch potatoes in long-term memory, reasoning, attention, problem-solving tasks, and more. I am convinced that integrating exercise into our eight hours at work or school would only be normal.
- As you no doubt have noticed if you’ve ever sat through a typical PowerPoint presentation, people don’t pay attention to boring things (Brain Rule #4). You’ve got seconds to grab someone’s attention, and only 10 minutes to keep it. At 9 minutes and 59 seconds, something must be done quickly–something emotional and relevant. Also, the brain needs a break. That’s why I use stories in this book to make many of my points.
- Ever feel tired around 3 o’clock in the afternoon? That’s because your brain really wants to take a nap. You might be more productive if you did: In one study, a 26-minute nap improved NASA pilots’ performance by 34 percent. Even so, the brain isn’t resting while it sleeps. It is surprisingly active. And whether you get enough rest affects your mental agility the next day. Sleep well, think well (Brain Rule #7).
- We’ll meet a man who can read two pages at the same time, one with each eye, and remember everything in the pages forever. Most of us do more forgetting than remembering, of course, and that’s why we must repeat to remember (Brain Rule #5). When you understand the brain’s rules for memory, you’ll see why I want to destroy the notion of homework.
- We’ll find out why the terrible twos only look like active rebellion but are actually a child’s powerful urge to explore. Babies may not have a lot of knowledge about the world, but they know a whole lot about how to get it. We are all natural explorers (Brain Rule #12), and this never leaves us, despite the artificial environments we’ve built for ourselves.
no prescriptions
The ideas ending the chapters of this book are not a prescription. They are a call for real-world research. The reason springs from what I do for a living. My research expertise is the molecular basis of psychiatric disorders, but my real interest is in trying to understand the fascinating distance between a gene and a behavior. I have been a private consultant for most of my professional life, a hired gun for research projects in need of a developmental molecular biologist with such specialization. I have had the privilege of watching countless research efforts involving chromosomes and mental function.
On such journeys, I occasionally would run across articles and books that made startling claims based on “recent advances” in brain science about how to change the way we teach people and do business. And I would panic, wondering if the authors were reading some literature totally off my radar screen. I speak several dialects of brain science, and I knew nothing from those worlds capable of dictating best practices for education and business. In truth, if we ever fully understood how the human brain knew how to pick up a glass of water, it would represent a major achievement.
There was no need to panic. You can responsibly train a skeptical eye on any claim that brain research can without equivocation tell us how to become better teachers, parents, business leaders, or students. This book is a call for research simply because we don’t know enough to be prescriptive. It is an attempt to vaccinate against mythologies like the “Mozart effect,” left brain/right brain personalities, and getting your babies into Harvard by making them listen to language tapes while they are still in the womb.
back to the jungle
What we know about the brain comes from biologists who study brain tissues, experimental psychologists who study behavior, and cognitive neuroscientists who study how the first relates to the second. Evolutionary biologists have gotten into the act as well. Though we know precious little about how the brain works, our evolutionary history tells us this: The brain appears to be designed to solve problems related to surviving in an unstable outdoor environment, and to do so in nearly constant motion. I call this the brain’s performance envelope.
Each subject in this book–exercise, survival, wiring, attention, memory, sleep, stress, sense, vision, gender, and exploration–relates to this performance envelope. Motion translates to exercise. Environmental instability led to the extremely flexible way our brains are wired, allowing us to solve problems through exploration. Learning from our mistakes so we could survive in the great outdoors meant paying attention to certain things at the expense of others, and it meant creating memories in a particular way. Though we have been stuffing them into classrooms and cubicles for decades, our brains actually were built to survive in jungles and grasslands.
I am a nice guy, but I am a grumpy scientist. For a study to appear in this book, it has to pass what some at The Boeing Company (for which I have done some consulting) call the MGF: the Medina Grump Factor. That means the supporting research for each of my points must first be published in a peer-reviewed journal and then successfully be replicated. Many of the studies have been replicated dozens of times. (You’ll find the extensive references on this site.)
What do these studies show, viewed as a whole? Mostly this:
If you wanted to create an education environment that was directly opposed to what the brain was good at doing, you probably would design something like a classroom. If you wanted to create a business environment that was directly opposed to what the brain was good at doing, you probably would design something like a cubicle. And if you wanted to change things, you might have to tear down both and start over.
In many ways, starting over is what this book is all about.

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March 17, 2008

Ask 8cr! – Divide or Conquer

Filed under: Ask 8cr! — Jon8cr @ 4:50 pm
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Ask 8cr! is a section of our blog used as a forum to address the kinds of issues and challenges people are having in the workplace. We take these issues and apply a business book we feel offers a viable solution. Others then chime in via the comments section. The person with the selected challenge gets a free copy of the book, but everyone who reads these posts, wins. What’s your challenge at work? Send it to me at jon(a)800ceoread(dot)com.
Today’s challenge deals with how to break teams out of their mold to try new things, make some smart mistakes, and reach a higher level of success, particularly when you’re not the boss:
“How can I get some help convincing management who has been doing the same things for many years to try different/new things?”- Corey
Work is mostly about relationships, but as work becomes complicated, busy, and hefty, so do the relationships involved become more complex. Sometimes this makes things more difficult, rather than simplified. In Corey’s case, he’s dealing with something internal (the desire for change), yet controlled by an external force (management). This relationship is a tricky one, so it’s probably best to really have a good understanding of the relationship first. Then, he can work to transform this relationship, and offer practical change into the mix.

But don’t take it from me. This is the overview of an interesting new book by Diana McLain Smith titled Divide or Conquer: How Great Teams Turn Conflict into Strength. Corey doesn’t mention any conflict, but he’s certainly feeling it internally. Though much of the book addresses external conflict, the overall message is how to strengthen the team for the best results by starting with you. This works for Corey’s, or anyone’s, case. In fact, a big part of the relationship analysis the author outlines deals with addressing those internal issues – the concerns, the questions, the doubts, that put our working relationships to the test. By addressing these first, the approach will be less defensive and will create opportunities.
Let’s say Corey attends a meeting with other employees and his manager. The manager lays out the details of a project, and Corey sits there thinking, “Here we go again! The same old approach!” He exchanges glances with another of his co-workers who feels the same way as him. After the meeting, the manager thinks that things are moving forward, but really, the team is divided, and the project result will be mediocre at best.
The author states, “There’s no getting around it: change is difficult, and the more significant the change is, the more difficult it will be. Yet many of us render it even more difficult by making three common mistakes: setting unrealistic expectations, failing to anticipate and to help each other overcome predictable barriers, and micromanaging the pace and direction of change.”
So, it might not be about convincing management to think outside the box, it might actually be about finding ways to better understand the relationship, use experience to show potential, and integrate change naturally – particularly when it’s from the perspective of employee to management. Divide or Conquer can help bring all teams together for better results.

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More on Dan Roam…

Filed under: Communication — Kate @ 11:05 am
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As Dylan mentioned last week, we’re a big fan of Dan Roam’s The Back of the Napkin.
It seems others are catching on to the Roam trend. Tom Peters deemed him worthy of the Cool Friend title where he was interviewed by another guy we like who uses words like “grok” in regular conversations, Erik Hansen. BusinessWeek mentioned Dan and his drawings last month. And, if you open up to page 45 of your latest copy of Fast Company, you’ll find another piece about Dan and his napkin sketches.

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The Bottom Billion

Filed under: Global Business — Kate @ 8:00 am
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Over at WorldChanging is Ethan Zuckerman’s review of Paul Collier’s book The Bottom Billion. Collier points out that in much of the world poverty is decreasing. It’s but a few states (maybe 50) which account for the poorest people in the world that are not seeing any improvement. From Zuckerman’s review:

The problem is a set of nations that aren’t developing. Since the 1960s, when many of these countries threw off foreign rule through colonialism, these nations have progressed very slowly or, in some cases, regressed. Most of these nations are in sub-Saharan Africa, but countries like North Korea, Burma, Afghanistan and some other Central Asian nations also are home to members of the bottom billion. Collier refers to this set of nations as “Africa+”, but that’s a bit deceptive – all his examples come from Africa, though some lessons may be applicable to countries like Tajikstan as well. (He never quite defines the set of nations – South Africa is explicitly exempted, and I assume nations like Botswana are as well – less clear if nations “on the bubble” like Senegal and Ghana are included.)

Zuckerman’s review summarizes the key points in Collier’s book; you’ll find the bullet point solutions Collier offers towards the last third of the review. The question of poverty has long been on the table. If you’re looking for a book that presents a possible solution, The Bottom Billion is a good start.
And while we’re on the subject, Jeffrey Sachs’ latest Common Wealth: Economics for a Crowded Planet landed on my desk today. More on that soon.

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March 14, 2008

Fishman was in town.

Filed under: Misc. — Kate @ 2:02 pm
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Yesterday Charles Fishman, The Wal-Mart Effect joined us for the first of our spring events. He’s an incredible storyteller; if you ever have a chance, go see him live. I’m guessing he’ll be on tour with his next book on the subject of bottled water. Yesterday’s subject: Wal-Mart, the behemoth that can make or break a company. He told the story of Vlasic pickles and their one gallon jar. Wal-Mart started selling gallon jars of Vlasic pickles for a mere $2.97 (yes, under that $3 mark). Elsewhere in retail aisles, Vlasic pickles stopped selling as the demand for the bargain gallon jars increased.
Vlasic, already burdened with financial problems, finally convinced Wal-Mart that the gallon jars being sold at $2.97 a pop wasn’t working for them and requested a price adjustment. Wal-Mart responded by allowing them to decrease their jar size to just under half a gallon for the same price. Vlasic responded by filing for bankruptcy.
That’s one of many stories. Of course, there are good and bad stories. As Charles explains, asking whether Wal-Mart is good or bad for America is like asking whether the IRS is good or bad. There’s no right answer. For right now, at least, Wal-Mart just is.
Here’s a photo Miss Rebecca took at the event.
fishman-eisner.jpg
Charles, if you’re reading this, thanks for coming. Do come again.

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