When things go wrong, everyone wonders why, and usually many people have many different answers. In Roger Connors and Tom Smith’s new book, How Did That Happen?, the authors explore and outline a solid plan for developing better accountability. Through positive relationship building (and the process that’s involved in that), the authors define a great system not only for holding each other accountable, but creating stronger working relationships in the process.

The book is not just theory, but filled with interactive, real-life applications, with sections to write in the book, allowing the reader to engage and document situation and progress as they learn how to build better results among their team, so that the next time things go awry, everyone isn’t left asking, “how did that happen?” This is an interesting and useful book that managers and team leaders can learn a lot from.