In this interview, Jan Carlzon, author of Moments of Truth, talks with Jack Covert about his experience running large companies, and the moments when he discovered pathways to success: connecting with customers and employees, and aiming for being 1% better than competition to build a long-term successful organization.
This book is one of the books in Jack and Todd’s book The 100 Best Business Books of All Time.
[podcast]http://800ceoread.com/blog/audio/jan_carlzon_moments_of_truth.mp3[/podcast]





