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January 19, 2012

The B2B Executive Playbook

Filed under: Book Reviews,General Business — bob @ 4:56 pm
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Selling to consumers is different than selling to businesses. Most marketers and business strategists understand this empirically, but it doesn’t stop them from trying to use celebrity spokespeople and other tried and true consumer approaches to sell to business markets.

Why is this the case? Why does life in the two eco systems – business-to-consumer and business-to business – require different approaches? Sean Geehan, founder of the Geehan Group, sets out to explain as well as how to find success in The B2B Executive Playbook: The Ultimate Weapon for Achieving Sustainable, Predictable and Profitable Growth.

Geehan has spent the past 20 years helping to drive growth in B2B companies through his work in executive training and strategic planning. He wrote the book out of frustration as most business books chronicle the successes of business-to-consumer books as well as the fact that many executives are unclear on what is required to grow a B2B company.

Geehan begins the book by explaining the three realities B2B companies labor under:

• The fate of a B2B company rests in the hands of relatively few customer companies. Geehan cites Celestica, a Canadian-based company that provides supply chain services. He writes that Celestica has $7 billion in annual revenue that comes from 100 total customers and contrasts that with Starbucks, which has $10 billion in annual revenue derived from 80 million worldwide customers.

• The fate of a B2B company rests in the hands of just a few people. Here, Geehan cites the case Oracle, where someone whishing to sell to that company, there are one or two decision makers, 65 influencers, and 3 purchasing players making decisions for 22,000 users. Contrast that with iTunes, where one person plays all those roles and decided whether to purchase and is also the end user.

• B2B companies rely upon the knowledge and acumen of customers. B2B decision makers have knowledge extremely valuable to the companies selling to them… In the B2B world, your customers may not be familiar with your offerings per se, but they usually know their industries better than those who supply it, and they know hoe to evaluate you solutions in light of their needs.

Geehan writes that the goal for B2B (and all companies) is to achieve sustainable, predictable, profitable growth. To facilitate that effort, he includes a number of ideas and techniques to help companies sell more and grow. He also includes a chapter on pitfalls to avoid, ideas on social media marketing and a number of case studies.

If you work for a company in the business-to-business space, finally there is a book to help you and your company grow. Consider The B2B Executive Playbook the B2B bible.

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November 14, 2011

Thoughts on “Generation Sell”

Filed under: Careers,Current Events,Finance and Economics,General Business,Innovation — dylan @ 9:09 pm
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“The characteristic art form of our age may be the business plan.”

That quote comes from an intriguing opinion piece called Generation Sell that was published in the New York Times this weekend. It is a piece about a generation just coming of age and today’s youth culture. It really deserves to be read in its entirety, but I think that if one passage can sum up the basic argument of the article, it is this:

Today’s ideal social form is not the commune or the movement or even the individual creator as such; it’s the small business. Every artistic or moral aspiration—music, food, good works, what have you—is expressed in those terms.

Call it Generation Sell.

The piece was written by William Deresiewicz, and there is so much I agree with and so much I disagree with in it—and it’s all wound tightly together in a wonderful and entertaining piece of writing. I’m a member of the generation he’s writing about, “people born between the late ’70s and the mid-’90s, more or less,” so I probably took it more personally than others, more personally indeed than I should, but I do take issue with some of Deresiewicz’s characterizations.

The first issue I ran into was in what I think was an unnecessary or misguided attempt to say something about hip-hop, which has undoubtedly had an affect on the generation and merits mention, but the sentence Deresiewicz offers doesn’t do it justice. After describing the (counter)cultural characteristics of the beatniks, hippies and punks, he briefly offers this:

Hip-hop, punk’s younger brother, was all about rage and nihilism, too, at least until it turned to a vision of individual aggrandizement.

Because that’s all he offers us on the subject, I feel it would have been better to have left it out altogether. Because hip-hop, like jazz or rock-and-roll, shouldn’t be defined as a “youth-culture” in and of itself, but as an art form that influenced youth culture. And while some of its currents may have been “all about rage and nihilism,” it began as party music more predominantly wrapped up in a social conscience and commentary, cultural irreverence, and the urban art forms of dance, painting and poetry. There may have been a decent amount of rage there, but I don’t get the nihilism. To “punk’s younger brother” seems to miss its roots and how it ended up as part of the youth culture he’s critiquing. It would be more accurate to define it as a part of the millennial generation in the way he did with jazz and beatniks, of which he wrote:

Theirs was a culture of jazz, with its spontaneity; … of flight, on the road, to the West; of the quest for the perfect moment.

Something like this might have been more accurate:

Theirs was a culture of hip-hop, with its social conscience and cultural irreverence (and confusion); of finding a voice, of the city street; of the quest for personal invention and aggrandizement.

But, of course, that doesn’t ring true either, because it isn’t a culture defined solely by rap. The generation wasn’t defined by any single movement in music as much as previous generations have been—movements that the major record labels could latch onto and push out into the wider consciousness to become the soundtracks of their generations. I think, if anything, this generation was shaped by the demise of the major labels’ cultural influence, the proliferation of independent labels, and all the noise, cross-pollination, creativity and confusion that has spawned from that. The last real uprising or rebellious “movement” in popular music was the rise of grunge music in the ’90s. Since then, the only movement I can detect is one toward ever smaller, more focused independent labels. It is, as the author rightly notes, a movement to a new business model, and he’s right that “selling out” has largely left our lexicon since then:

It’s striking. Forty years ago, even 20 years ago, a young person’s first thought, or even second or third thought, was certainly not to start a business. That was selling out—an idea that has rather tellingly disappeared from our vocabulary.

But I think there’s a more important reason for that. “Selling out” used to mean that a band was abandoning one of the little labels so many cherished for a major. People were passionate about those labels—Dischord, Matador, Thrill Jockey, Touch & Go, etc.—and a move like that felt like an abandonment of something just on the verge of exploding and choosing a paycheck over principle. “Selling out” was also applied to those who sold a song for use in advertising, a move I don’t think many begrudge bands for anymore due to the paradigm shifts in the music industry. And I think the larger idea that starting a business 20 years ago was considered selling out is a misnomer. I doubt anyone accused Fugazi’s Ian MacKaye of selling out when he started Dischord in 1980, or told Aaron Rose he was selling out when he opened Alleged Gallery in the early ’90s. Selling out would have been signing with a major label or taking a job curating art at the The Met.

And this leads me to a the generalized character at the heart of the article—the “hipster” that the author feels is “a lot more representative [of the Millennial Generation] than most of them care to admit.” The definition is bandied about and applied to many people, but I’m still not sure what exactly a “hipster” is (though perhaps n+1‘s What Was the Hipster could help), and putting it in the same category as the counterculture figures that preceded it seems problematic to me. Beatniks, hippies and punks were all actively participating in larger countercultures, and defined themselves with those movements. The one predominant characteristic of a “hipster” is that nobody self-identifies with it. It’s always a label attached to others, and usually with a heavy dose of derision. As such, it’s not really a counterculture that anybody’s participating in or defining themselves with as much as it’s, if anything, an alternative lifestyle loosely defined. I do agree with the author that this lifestyle and its bohemian values were heavily influenced by the baby boomers and “Bobo in Paradise” parents that David Brooks wrote about a decade ago.

But outside of the skinny pants and fixed gear bicycles, the irony and the vanity, the defining character traits of the so-called “hipster” lifestyle—being young, urban, fashionable, artistic, and entrepreneurial—are mostly seen as positives. And I think the aversion to the label “hipster” is an aversion to labels and definitions in general. This generation hasn’t fully defined itself and doesn’t want to be defined by others—even their peers. Statistically, it’s more likely to switch jobs many times, move to new cities, to freelance, start a business of the their own or work for themselves. I don’t think of this as the end of history of counterculture in any major way, but as the rise of many independent yet interconnected subcultures that are entering the popular culture in a way that mirrors how previous countercultures were absorbed and watered down—except that today’s subcultures seem to be entering it with more artistic and economic control and largely on their own terms.

The characteristic art form of our age is not the business plan; it is do-it-yourself, independent local production, scale and control. Most people I know didn’t start with a business plan and still don’t have one. They started with a vision and are working every day to realize it. They made the decision to strike out on their own and practice their art, craft or trade—and hope people value their vision enough to pay for it. My wife, a self-employed photographer, began Ellagraph Studios. My friend dwellephant is a working artist. My friends Daniel and Maria run Ball & Biscuit, the best catering company in Milwaukee. My neighbors run Orchard Street Press, an eco-friendly printing company. I could go on and on, and wouldn’t be able to find a “hipster” in the bunch—just a lot of hard-working, creative and passionate people.

If I could sum up the generation, it would be with the once annoying labels “indie” or “underground” (which became so annoying simply by virtue of being such ubiquitous labels). The indie rock and the underground dance music and hip-hop that grew up in the ’80s and ’90s dominated the subcultures that we ourselves grew up in, and have since turned into more codified and sustainable (though possibly not very profitable) small business models. That simple yet profound change in how we learn about, purchase and consume (in the best sense of that word) the music that so shaped us during our formative years has fundamentally altered the cultural landscape. The “rockstars” of our generation were closer to us, more accessible, usually a part of our artistic communities. And alongside the independent music sprang up independent labels, music venues, galleries, coffee shops, screen printing operations, skate shops, DIY arts and crafts fairs. The internet then came along and kicked it all into overdrive.

The author says “the hipster ethos contains no element of rebellion, rejection or dissent.” But I think that that is what so defines the generation. It’s a rebellion of production, a commercial rejection and inner dissent. It’s a rejection of corporate principles and a simple consumer choice for the alternative. It’s a generation not fundamentally different in attitude than its predecessors, but in the solutions it offers. The heretics of today saw previous generations’ protests and rebellions crushed in the street, so they rented the abandoned buildings beside it and started trying to build something new inside them. It’s in some ways a return to mom-and-pop capitalism.

Sure, you can call it “generation sell,” but I think “selling” is a dirty word rather deliberately used. It could easily be called “generation create” or “generation present.” It does often seem as if everyone nowadays has something to present, advertise, market or “sell,” but by-and-large I think it was and is being done with good art, the right intention and decent manners. And if one of the results of that shift is that people fault this generation for being polite and pleasant, well… being the affable generation it is, I think they’d be okay with that.

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September 22, 2010

LeaveSmarter with Jonathan Byrnes

Filed under: Events,General Business,Interviews,Leadership,New Releases,Sales,Small Business — dylan @ 3:05 pm
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We were thrilled to have Jonathan L. S. Byrnes, author of Islands of Profit in a Sea of Red Ink, in Milwaukee yesterday to speak at our latest LeaveSmarter* event, held on the third floor of the breathtaking Grohmann Museum. Jonathan’s book won’t be released until next month, but Portfolio was kind enough to provide us with some copies in advance, and Jonathan was kind enough to sign them. An autographed book wasn’t the only thing the attendees left with, though.

Mr. Byrnes, a senior lecturer at MIT, dropped a lot of knowledge on the room, telling us that, “In almost every company, including leading ones, 30-40% of the business is unprofitable by any measure,” and that “20-30% is so profitable it provides all the reported earnings and subsidizes the losses.” He has advised more than 50 major companies and studied many more, and has found these numbers to hold true in almost every case. But he has also uncovered ways to turn the situation around, which he explains in great detail in his book and was able to cover with surprising depth (given the amount of time he had) yesterday.

Jon sat down with him after the event and asked him a few questions.

For the majority of you, unable to attend yesterday, don’t despair… we will have the video of the event itself available for you soon and Jonathan’s book, Islands of Profit in a Sea of Red Ink, comes out on October 14th. Until then, here are some pictures and video from LeaveSmarter* with Jonathan L. S. Byrnes.

*We began our LeaveSmarter series in 2006 to bring nationally recognized business thinkers and their books to our hometown. M&I Bank approached us soon after the first event to discuss partnering with us on the series and, along with local law firm Whyte Hirschboeck Dudek, they have been the series sponsor ever since. If you’re interested in partnering with us to create a future event, let’s talk. You can contact me at dylan[at]800ceoread[dot]com.

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February 5, 2010

Elbowroom: Space the Final Frontier

Filed under: General Business — Tags: General Business — Roy @ 9:52 am
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The time has come for 800CEOREAD to move into their new space! It’s been a long time coming and we’re still trying out different things that work for us to get settled in nice and cozy like. Here’s a few pictures of what it’s like so far. It’s not the finished situation, yet, but it will give you an idea of the layout. It’s been a long wait – but we think it’s worth it! Happy Friday, everyone!

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December 30, 2009

The Future of Reading

Filed under: General Business — Roy @ 11:18 am
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I was browsing NPR today and noticed a little article about e-books and Lynn Neary’s take on what is happening and perhaps what will happen in the future to not only how we read books and get information – but also how it’s written and distributed to the masses. It start off in a quirky way – about how we unsuspecting readers whouldn’t have guessed that at the beginning of the decade we would have such a thing like an electronic book and that we would be reading them on our cell phones.

Kind of puts things into perspective.

The article quotes Nicholas Carr (author of the Big Switch): “When printed books first became popular, thanks to Gutenberg’s press, you saw this great expansion of eloquence and experimentation, all of which came out of the fact that here was a technology that encouraged people to read deeply, with great concentration and focus. And as we move to the new technology of the screen … it has a very different effect, an almost opposite effect, and you will see a retreat from the sophistication and eloquence that characterized the printed page.”

Neary goes on to talk about the different mediums, like Twitter Books, that authors and their readers have turned to in order to get people to read. Gimmicks, links, correspondence with other consumers and so forth and so on…. are now common staples that help to keep things entertaining and ensure that things will get read.

Will this always be? Will the future of the written word keep changing and morphing?

What do you think?

For more on this – read the NPR article HERE

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December 23, 2009

Our Mile High Book Club: Best Airplane Reads from 8CR

Filed under: General Business,International Bestsellers — Tags: General Business, International Best Sellers, Travel — Roy @ 11:59 am
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I was inspired by NPR’s Mile HIgh Book Club listing today and thought to myself, “Hey! Lots of people will be grabbing a plane to visit family and friends this weekend – what would business minded people want to read during their travels?” Well, why not pick from the Top 10 business books that we’ve sold overseas and across borders in 2009?

Here’s what you get to pick from – choose wisely:

# 1 Put More Cash in Your Pocket – Italy

# 2 Instant Wealth Wake Up Rich! – United Kingdom

# 3 Get Off Your Duff and Make Your Own @#$! Cheese – Australia

# 4 Women Want More – Germany

# 5 The Next Evolution of Marketing – Greece

# 6 Made to Stick – Latvia

# 7 Seven Lessons for Leading in Crisis - Canada

# 8 Your Brain at Work – Czech Republic

# 9 Outrageous Advertising that’s Outrageously Successful – Israel

# 10 Innovation Nation – Japan

coverartBut hey there now! You say that you don’t have a long flight or you’re going to be stuck hitching a ride with Uncle Hank and Aunt Fern? Why not take along the COOLEST business book around with you on that journey: The 100 Best Business Books of All Time!!!

Not only will you be well read on all the great books in it – you’ll have an escape from the re-telling of Cousin Frank’s battle with the bulge during the season! (Oh, and with the book tucked under your arm as you dash to the ticket line… You’ll even look smarter to boot!)

Happy Reading and Happier Holidays!

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December 22, 2009

New Space Update #4

Filed under: General Business — Tags: Blogging, General Business — Roy @ 11:46 am
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Here it ’tis – almost the holiday season – and we’re knee deep in renovations still! It’s coming along nicely but it cannot happen too soon enough for us. The new office space should be done after the first of the year – so, until that time comes – we want you to see what’s happened up until now:

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December 21, 2009

A Man in Woman’s Clothes?

Filed under: General Business,Uncategorized — Tags: General Business — Roy @ 3:41 pm
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I just spotted an article posted by aol jobs this morning about a woman in Quebec that posed as a man on her blog and received benefits on both professional and monetary levels. It’s astounding to think such sexism still is in place at the end of 2009 – read on:

    What’s in a Name? Big Profits, Apparently – by Lisa Johnson Mandell

    Oh no he didn’t! Oh yes she did– and it worked! You wouldn’t think professional gender bias in this century would be much of an issue, but according to an extremely successful female blogger/copywriter who goes by the name of James Chartrand, taking on a male pen name meant the difference between applying for welfare and buying a house.

    The single mother of two from a small town in Quebec, Canada, was at wit’s end scrambling for writing jobs that would enable her to care for her young daughters. So she decided to take advantage of a perceived bias. “In my own perception of the business world today, I think of men in suits at the top. I think of male CEOs,” she explains.

    Becoming One of the Boys
    Her first step was to create a writing persona that smacked of boys club success–someone those men in suits could easily relate to. She pulled the name ‘James Chartrand’ out of thin air, and began experimenting by pitching the same job under the same terms, with his name and with her own given name. The results were immediate and surprising. The male pitch won the assignment every time–every time!

    “They didn’t question me as James,” she says. “What struck me most was the instant respect I received. No one asked me about working at home and dealing with kids. They just assumed I worked in a professional office and had the brains, the talent, the ideas and the skills. I expected more money, and I got it.”

    After testing the waters by submitting proposals under both male and female names, she eventually decided to stick with the masculine moniker, and began blogging under it. When Michael Stelzner listed her on his Top Ten Blogs for Writers, things really took off. Men with Pens was launched, a site that offers “On target web design and copywriting to help you hit the bulls-eye of success.” It has been such a hit that she has taken on a partner and brought in the services of other writers as well.

    Coming Out of the Closet
    She kept her little secret under wraps for about three years, until an angry former friend threatened to ‘out’ her online. She decided to do the honors herself, and wrote an extensive blog on her popular blog site, copyblogger.com, wittily slugged “Why James Chartrand Wears Women’s Underpants.” The results of her outing were also surprising.

    “I’d say it’s been about 95% positive, 5% negative,” she notes. “Anyone who’s ever been discriminated against on a job application because of their name, whether it’s Indian, Asian or anything else, certainly understands.” But has it affected her work?

    “My clients say it changes nothing — they just want to know if they’ll have their copy by Friday.” She has decided to continue writing under her masculine pseudonym, more for privacy’s sake than for any other reason. She lives in a small town, and is very protective of her children. “Using a man’s name seemed to make some people uncomfortable, and they seem to think I’m repressing who I really am” she adds. “But writing as James, I feel liberated, not repressed James is part of who I am.” She says she enjoys being free of female stereotypes–and lower female pay.

    Prose by Any Other Name
    “I’m looking at twitter right now, and people are asking me if I’m going to change my writing style,” she laughs, incredulous that people would even wonder such a thing. Besides, going into proverbial closet then coming out may have been one of her most unwittingly strategic moves yet. Since confessing in her blog, she has been besieged by the media: in less than an hour she received a call from Newsweek, a literary agent, and an AOL blogger (that would be me). Do a web search for James Chartrand, and you’ll see her story everywhere.

    Still, she says she wouldn’t advise others to try it. “You face a lot of pressure from other people who question who you are,” she says, referring to the fact that the tension inherent in keeping a secret about your identity can be daunting. Although she’s received incredible opportunities for having admitted to her transgendered professional personality, she says most people respond with, “Yes, you’re a woman, now can we all move on and get back to work?”

    For further reading on women and business…. try these titles:

    Live It, Love It, Earn It: A Woman’s Guide to Financial Freedom by Mariana Olszewski
    Women in the Workplace: Wages, Respect, and Equal Rights by Jeri Freedman
    Backwards in High Heels: A Woman’s Guide to Succeeding in Business by Sheila Stewart
    Tales from the Glass Ceiling: A Survival Guide for Women in Business by Jo Haigh
    The Power of Respect: Benefit from the Most Forgotten Element of Success by Deborah Norville

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December 14, 2009

What Matters Now? An eBook Conceived by Seth Godin

Filed under: General Business — dylan @ 5:00 am
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“How did he get all of these people?” I ask. Jack’s reply is simple, “He’s Seth.”

So he is, and I don’t know that anybody else could have pulled this off. What is “this,” you say? The simplest answer is that it’s a eBook. If you’re asking me—and since I’m writing this post I’m just going to go ahead and assume that you are—I’d say it’s verbal gumption, a heavy dose of inspiration to help you take on the coming year. The second question you may be asking, of course, is “Who are ‘all of these people’ who contibuted to this eBook?” Well, “these people” are many of the brightest minds in business thought today—people you should be paying attention to. They are:

Each author has chosen a word (an idea, really) that they believe we should focus on in the coming year, and taken a page in this eBook to expound upon that word. Keep an eye out for Jack, who has a page on Harmony in the piece that he wrote with our resident wordsmith, Sally Haldorson. Friend and former president of the company Todd Sattersten has a page as well, on Focus, that you’ll want to look for.

Thanks to Mr. Godin for conceiving this project, and Ishita Gupta for coordinating and editing these 76 pages of insight, aspiration and encouragement. I personally think we should sound trumpets in their honor or, you know, just say a quiet thank you of your own or something—if that’s more your style. They have made it free to us all, so maybe the best thanks of all would be to simply spread it to everyone we know.

Head on over to Seth’s Blog to see what he has to say about the piece. Click here, or on the cover below, to download the PDF.

WhatMattersNowCover

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December 11, 2009

Customer Service is always the bottom line

Filed under: General Business — Sally @ 2:29 pm
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Today, I was running a few minutes late on my way to work so instead of walking into one of my neighborhood’s local coffee houses, I entered the Starbucks’ drive-thru lane. And sat there. Drummed my fingers on my steering wheel. Felt tempted to tap on the horn though I would never do such a thing. Typically I’m patient with service as I’ve worked in a customer-centric business (is there really another kind?) most of my working life. But today, I was irritated and practiced cutting little remarks that I probably would never utter once I got up to the window. When I finally made it through the line, the woman handed me my coffee drink and said, “I’m giving this to you on the house because of the wait.” I thanked her, drove away, and promptly told all of my coworkers about my great customer service experience. There is nothing quite like being given what you want before you even ask for it.

This experience was considerably different from a customer service disaster I experienced a few weeks prior. I was in a heated discussion with a representative at my bank about some fees I did not think were legitimately charged to my account. Even though I felt I had a valid argument that I had been given some errant advice from a different bank representative the previous day, this man clearly did not believe me and the entire experience was like banging my head against a brick wall. Needless to say, I got off the phone feeling utterly discouraged. Did I expect my bank to completely cave to my request and give me my “coffee” free as” Jackie Ramos often did at Bank of America? Of course not.

But as this Inc. 500 video Customer Service Tips from the Inc. 5000 Conference emphasizes, it would have been a more positive experience if I had felt like that customer representative was on my side, or at least on my team. Instead of feeling recognized as a loyal customer for some 20-odd years, I felt ignored and demeaned, and I have every intention of moving my business to another bank over time. As one CEO in the video mentions, “it’s hand to hand combat” out there, and whether it is a bank (whose whole industry is operating at a ‘customer-love’ deficit right now as is), a brick-and-mortar bookseller (who is fighting for every sale that isn’t already going to Amazon or Walmart), or a monolith coffee retailer (who really didn’t need to give me my coffee free today in order to insure my repeat business), customer service is always the bottom line.

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