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November 23, 2010

The Mesh Holiday Gift Guide

Filed under: Big Ideas,Information Technology,Innovation,Social Responsibilty — dylan @ 12:59 pm
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Not sure what to get that special someone for the Holidays this year?

I keep telling my friends in business that Lisa Gansky’s book, The Mesh: Why the Future of Business is Sharing, is one of the most important reads of the year. It does more than document a trend. It explains a movement in business—a movement away from selling products and services outright to selling access to them, an emerging model she calls “The Mesh.” As Gansky explains:

Fundamentally, the Mesh is based on network-enabled sharing—on access rather than ownership. The central strategy is, in effect, to “sell” the same product multiple times. Multiple sales multiply profits, and customer contact. Multiple contacts multlipy opportunity—for additional sales, for strengthening a brand, for improving a competitive service, and for deepening and extending the relationship with customers.

The book itself would make an outstanding gift, but now, just in time for the holiday season, Lisa Gansky has developed something beside it—The Mesh Holiday Gift Guide—for a “different kind of holiday giving.” It profiles Mesh companies that you can sign your loved ones up for—”no boxes, no gift wrap, no batterries required.”

The advantage for customers are many. We don’t have to buy and clutter our homes with all the DVDs we want to watch anymore… we can just get them from Netflix. We don’t have to buy a car and worry about the high costs of insurance and parking in our urban centers… we can simply sign up for Zipcar and use one of the many shared cars they offer when we need to. And we don’t have to buy brand new clothes for our growing infants every three weeks… we can log onto peace. love. swap and exchange the clothes our children have outgrown for gently used clothes from other families online. Basically, it is a way to have access to everything we need and want without taking on the mental and physical clutter that owning them entails.

So, instead of giving your loved ones more stuff to clutter up their lives (and landfills) this holiday season, why not free them of it by giving them an experience that keeps on giving? I know that one of the gifts I’m most grateful for was the free months of Netflix I received from a coworker years ago (thanks again, Meg!). Head on over to the Mesh Holiday Gift Guide to explore similar options. Your family and friends will be thanking you for for years to come.

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November 8, 2010

Explaining Goat Economics by Vikram Akula

Filed under: Global Business,Guest Post,Innovation,Thought Leaders — dylan @ 3:53 pm
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Vikram Akula, founder and chairperson of the SKS Microfinance, was kind enough to provide a post for us this week. In it, he tells the story of how he ended up meeting with some of the richest men Earth to explain to them how the poor make money.

His new book, A Fistful of Rice, Is being released tomorrow by Harvard Business Review Press.

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Explaining Goat Economics BY VIKRAM AKULA

Today SKS Microfinance is the largest microfinance institution (MFI) in India. But it wasn’t so long ago that SKS was just an upstart idea. When SKS finally did gain traction, I found myself in the surreal position of explaining our model to the world’s biggest business and philanthropic leaders who wanted to learn more about harnessing microfinance to alleviate poverty.

In early 1997 the first-ever Microfinance Summit was held in Washington DC. Hillary Clinton, then First Lady, gave the keynote address to an audience of 3,000 people from all over the world. I was in the process of raising seed capital for SKS through ‘tea and samosa’ parties that relatives and family friends hosted for me. But I was a PhD graduate student at the University of Chicago and had no money myself. I got into the Summit for free by volunteering as an official timekeeper for the sessions.

It was hard to approach panelists when they saw me as just a student volunteer but I still took every chance to tell them about my project. I approached the ‘Who’s Who’ list of microfinance: the heads of Grameen Foundation, the Self-Employed Women’s Association (SEWA), Cashpor and Share Microfin. I hustled and talked and introduced myself to anyone interested in my plan. Unfortunately, no one would take a chance on the idea of a for-profit microfinance institution. I hadn’t planned on starting my own organization, but there was no other choice. I believed too strongly in the idea to let it slip away.

Fast forward seven years to 2006. After lots of hard work, help and guidance from early donors and supporters, along with plenty of trial and error, SKS was really taking off. In March 2006, SKS counted 200,000 poor women borrowers in India. I announced an ambitious “7 by 7” goal of reaching 700,000 members by March 2007.

In 2006, SKS was fortunate enough to get some favorable media attention. Others far away from India took notice too. The Gates Foundation was considering launching a microfinance funding program and Bill and Melinda Gates had set out to learn everything they could about microfinance. Melinda Gates had already come to India to see microfinance at work in villages. Their next step was to invite eight MFI practitioners to a roundtable in Seattle. We met in a conference room in a nondescript (but, as I was later told, bulletproof) building. Bill Gates Sr. would be joining Bill and Melinda, along with another “friend” of theirs. When they walked into the room, we saw that the friend was Warren Buffett.

We had a wide-ranging discussion on the basics of microfinance and how it was practiced in various parts of the world. Then Bill suddenly asked, “Hold on. What are people possibly doing where they can pay 28% interest on a loan and still make money?” I took a deep breath and started explaining what I call “goat economics.”

I described how a landless agricultural worker might use a 2,000 rupee loan (about $40) to buy a goat. She continues with her daily work and takes the goat along with her to the fields. The goat eats grass and virtually anything else, so there is no investment from her end. A goat gives birth to one or two kids a year and the value of the offspring is about 50% of the mother, or about 1,000 rupees. Even if a borrower took a 28% loan, she makes a return of about 70% on invested capital.
An interest rate of 28% might seem high, but demand for SKS loans was exploding. We had almost no defaults among borrowers, and re-payment rates were about 99.4%, higher than re-payment rates in the west. Clearly, the system worked for the poor.

There are four other reasons why microenterprises yield very high returns. First, borrowers tend to draw on family to help with microenterprises, which is far more productive than hiring wage laborers. Think of your classic immigrant-owned grocery story in the US where sons and daughters help out. Second, in the informal economy, the poor make too little to pay taxes (they typically make less than $2 a day when they join SKS.) Third, poor entrepreneurs have little infrastructure and overhead costs. A village grocery is a homefront shop, not a separate rental property. And fourth, for the first three reasons, capital is only a small percentage of a new micro-venture’s input. What’s far more important for a micro-entrepreneur is timely access to capital.

As I finished my explanation of “goat economics” I watched Bill Gates scribble on his note pad. A thought popped into my head: “I’m explaining to the richest man in the world how poor people make money on goats.” It was an amazing and affirming moment.

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ABOUT THE AUTHOR

Vikram Akula is the founder and chair of SKS Microfinance. In 2006, TIME magazine named him one of the world’s 100 most influential people. He has received several awards, including the World Economic Young Global Leader (2008), the Schwab Social Entrepreneur of the Year in India (2006), and the Ernst & Young Start-Up Entrepreneur of the Year in India (2006). He has been profiled in media ranging from CNN to the front page of The Wall Street Journal. The author of A Fistful of Rice (Harvard Business Review Press, 2010), he lives in Hyderabad, India.

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October 22, 2010

Hacking Work

Filed under: Big Ideas,Book Reviews,Information Technology,Innovation,New Releases — dylan @ 1:36 pm
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Does the infrastructure your company set up to help you get your work done actually get in the way of you doing it? Does it slow you down, or even create extra work instead of streamlining it? Well then, it’s time to start hacking work. In fact, you may be doing so already.

Are you using online tools to move information amongst your team to get around your corporate firewalls? Did you start a ladies night out to strengthen relationships at work and break down hierarchical divisions? Did you use your social network to help solve problems at work your boss couldn’t, or wouldn’t, address? If so, then you have been hacking work.

As Bill Jensen and Josh Klein explain in Hacking Work: Breaking Stupid Rules for Smart Results, hacking work, like (ethical) computer hacking, is all about “taking the usual ways of doing things and work[ing] around them to produce improved results.” And, like any great idea, the implications range from the micro to macro—from an individual using Gmail to get around their IT department’s storage constraints, to Barack Obama going straight to individuals for $25 donations to work around the monied interests of traditional political fundraising. One of the more interesting examples is the Diaspora Project‘s work to build the first open-source social network to be owned by the individuals using it, with the goal of putting users back in control of how their information and content is used, accessed, and seen online.

Jensen and Klein describe themselves as “just two guys who have dedicated [their] professional lives to finding work-arounds to corporate bullshit,” and their book is about breaking rules for the greater good. As they write at the beginning of Section 2:

Stupid rules shift the costs of work from the company onto you without delivering equal or better value back to you.

This means you pay the price for someone else’s bureaucracy or, worse, for their bad decisions.

Breaking stupid rules means getting smarter results: for you, your team and your company.

That last point is key. Hacking work is not done with malicious intent, but to “save business from itself.” It is done not only to help make your work easier, but to protect your company from its own inefficiencies by working around them—whether they be technical or relational inefficiencies, firewalls or power structures. When done right, it can fix a system that is broken and foster creativity among workers where there were once only obstacles. When done right, you’re working better, faster and smarter, which in turn makes the company around you work better, faster and smarter.

And as we’ve seen from the examples above, your “company” can be much bigger than the where you go to work everyday. It can be an online community or, even a country. The authors also use the example of Iranians using Twitter and Facebook to document protests in their country as an instance of hacking work. But they don’t stop there. Hacking work might just have been the kick in our collective evolutionary pants.

Agriculture was most likely a work hack: Instead of always roaming over the next hill every time the clan needed grain, someone cleverly figured out they could grow it closer to camp. Gronk, their leader, neither asked for nor approved this change. And his head of manufacturing—Club and Spear Guy—most certainly felt threatened. The clan’s operations would have to change to meet the needs of of its new farmers.

Harvard Business Review has called the book “one of the top ten breakthrough ideas for 2010,” but as the authors note above, humans have been hacking work long before this year. And it all begins with three motives:

Curiosity: “I wonder what would happen if…”
Imagination: “Gee, wouldn’t it be cool if…”
Drive: “I will not accept ‘no.’ There has got to be a better way!”

No one expects you to change the foundations of human social organization, but there is always a better way close at hand. So… how are you hacking work?

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October 7, 2009

Show Chaos Who's Boss

Filed under: Blog,General Business,Innovation,Jack Covert Selects,Leadership — Jon @ 7:51 am
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Last month, Jeremy Gutsche’s exciting book, Exploiting Chaos launched. I had a chance to pick it up after reading the Jack Covert Selects post on it, and was pretty blown away. And today it makes a stop at our blog as it travels on the Virtual Book Tour.

As Jack mentioned in his review, one of the first things you notice about the book is the design and layout. Indeed, it is different than most books. On one hand, I thought, “whoah, this is a business book?” but on the other, I felt myself starting to read it like a web site – scanning the headlines and grabbing bits of info and looking at pictures and humorous commentary. It’s an interesting experience to have with a book, and thus a huge testimony to the message the author preaches: In times of chaos, do something remarkable. In this case, if digital is attracting eyes, make something that appeals to that audience without doing the same old thing. It works.

Recognizing this situation, I dug deeper into Gutsche’s ideas, to see how the rest stood up, and like the book itself, the ideas not only ring true, they are shown in practice with successful results. From Apple to Sun, Gutsche points out how companies have begun and flourished in times of chaos. How did they pull this off? I’ve given some hints at that in my description so far, but check out the book. Trust me, you’ll have an amazing time with this one, and learn some things to make a difference in your world despite all sorts of adversity.

Here’s a TV clip of Gutsche talking more about the book and the ideas within:

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September 30, 2009

David Kord Murray: Borrowing Brilliance

Filed under: Blog,Innovation,Jack Covert Selects — Jon @ 9:12 am
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David Kord Murray was in town yesterday for our LeaveSmarter series, sponsored by M&I Bank and Whyte Hirschboeck Dudek S.C. A clip from his talk can be seen below, where he describes the process of looking for creative solutions outside the realm of where your problem(s) exist. It’s an interesting and logical subject, and his book, Borrowing Brilliance really dives in to many scenarios where brilliance can indeed be borrowed to great effect. David’s book was is reviewed in greater detail in Jack Covert Selects.

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July 24, 2009

Monday Dots Describes Christensen's Disruptive Innovation

Filed under: 100 Best,General Management,Innovation,Strategy — Todd Sattersten @ 9:41 am
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Jeff Monday at Monday Dots has focused his latest video on the process of disruptive innovation. Jeff’s source material is Harvard Business School Professor Clay Christensen’s The Innovator’s Dilemma (a 100 Best selection) and The Innovator’s Solution.

Using his unique dots approach, the video below quickly summarizes Christensen’s theories:

At the end of the video, Jeff goes even further and suggests an improvement:

While I think this is good solution, I see it as highly reactive. I think an organization should do as Toyota did and implement a clear and hold strategy similar to what the Marines do in their counterinsurgency operations. When competition, demanding customers, and profit mazimazation drive a company to innovate up market, a company should establish an autonomous business unit to move up market much like Toyota did with the creation of Lexus. And even though they were proactive in creating Lexus, sometimes a disruption redifines the market by turning non consumers into customers, forcing an incumbent to be reactive. Ultimately Toyota had to establish Scion to compete with disruptors like Hyundai and Kia.

All of the Monday Dots videos are interesting and worth a look, and in this case, a extremely compelling way to present the original disruptive innovation concepts using a visual, viral medium.

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June 23, 2009

Penguin Launches New Online Promotion Tools

Filed under: Innovation,Retail,Small Business — Todd Sattersten @ 10:15 am
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Last week, Penguin launched a set of micro-sites for their newly published books. Called From the Publisher’s Office, the initiative uses text excerpts, audio interviews and video clips to promote upcoming titles.

Our friends at Portfolio are specifically involved with one of the microsites called Penguin Business Thought Leaders. They will be interviewing authors from across the Penguin imprints and featuring a variety of books. Their first episode features retail consultant George Whalin (Retail Superstars), a reading from Small Giants, and TerraCycle CEO Tom Szaky (Revolution in A Bottle).

You can find more in the Radio Room.

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March 26, 2009

Read It For Me and You

Filed under: Big Ideas,Information Technology,Innovation — Todd Sattersten @ 9:09 am
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Steve Cunningham (@stevecunningham) has started a video business book review site called readitfor.me.

He is four reviews into the new site and this might be something you biz books geeks will want to check out.

Here was his review of Jeff Jarvis’ What Would Google Do?:

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October 28, 2008

The good teacher named Failure.

Filed under: Innovation — Kate @ 1:08 pm
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One of example of failure Bob Sutton mentions in Weird Ideas That Work is that of IDEO’s invention process, specifically Skyline, a toy development department.
This week he ran across a another organization’s failure rate. That of, The Onion’s. On a This American, Ira Glass talks to The Onion about their creation process. that tells of The Onion’s failure rate. They aim for 18 stories each week; to get there, they start with around 600 ideas!
A link to This American Life.
. . . . . . . . . .
Related: Seth also blogged about failure today.

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September 30, 2008

A Thousand Things Matter

Filed under: Information Technology,Innovation — Todd Sattersten @ 1:32 pm
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“…products of true enduring quality are not those that do one thing 1000% better but rather those products that do 1000 things 1% better.”

-from The IBM Way by Buck Rodgers and Robert Shook [out of print]

[hat tip: PowerShell Team Blog]

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