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September 22, 2010

LeaveSmarter with Jonathan Byrnes

Filed under: Events,General Business,Interviews,Leadership,New Releases,Sales,Small Business — dylan @ 3:05 pm
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We were thrilled to have Jonathan L. S. Byrnes, author of Islands of Profit in a Sea of Red Ink, in Milwaukee yesterday to speak at our latest LeaveSmarter* event, held on the third floor of the breathtaking Grohmann Museum. Jonathan’s book won’t be released until next month, but Portfolio was kind enough to provide us with some copies in advance, and Jonathan was kind enough to sign them. An autographed book wasn’t the only thing the attendees left with, though.

Mr. Byrnes, a senior lecturer at MIT, dropped a lot of knowledge on the room, telling us that, “In almost every company, including leading ones, 30-40% of the business is unprofitable by any measure,” and that “20-30% is so profitable it provides all the reported earnings and subsidizes the losses.” He has advised more than 50 major companies and studied many more, and has found these numbers to hold true in almost every case. But he has also uncovered ways to turn the situation around, which he explains in great detail in his book and was able to cover with surprising depth (given the amount of time he had) yesterday.

Jon sat down with him after the event and asked him a few questions.

For the majority of you, unable to attend yesterday, don’t despair… we will have the video of the event itself available for you soon and Jonathan’s book, Islands of Profit in a Sea of Red Ink, comes out on October 14th. Until then, here are some pictures and video from LeaveSmarter* with Jonathan L. S. Byrnes.

*We began our LeaveSmarter series in 2006 to bring nationally recognized business thinkers and their books to our hometown. M&I Bank approached us soon after the first event to discuss partnering with us on the series and, along with local law firm Whyte Hirschboeck Dudek, they have been the series sponsor ever since. If you’re interested in partnering with us to create a future event, let’s talk. You can contact me at dylan[at]800ceoread[dot]com.

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July 1, 2010

Inc.Live

Filed under: Big Ideas,Leadership,Small Business — dylan @ 12:09 pm
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Innovation is a word that gets thrown around a lot in business and business writing, but in can be hard to catch—to understand and implement—in your daily operations. It’s like a knuckle ball… hard to deliver (only a few people seem to really master it at any given time) and you never know where it’s going to go next. Bob Ueker famously said that “The way to catch a knuckle ball is to wait until it stops rolling and then pick it up.” The problem with innovation is that it never stops rolling—it’s not going to stop for you to pick it up. If you’re in business, you either have to create it or follow along as closely as possible.

And, if that sounds like you, our friends over at Inc. Magazine have an ongoing series of live chats that I hope you’re keeping up with. These chats have gleaned great insights from the likes of Jake Nickell, co-founder of Threadless, and Graham Hill, the founder of TreeHugger. If you enjoyed Rework (which if you read, you did), you’ll love the live-chat with its author, 37signals founder Jason Fried.

In the month of June alone, they had Tony Hsieh, CEO of Zappos and author of Delivering Happiness, and Mark Frauenfelder, editor-in-chief of Make Magazine, co-founder of Boing Boing and author of Made by Hand.

With its live-chats, Inc. is doing something innovative itself, offering you a chance to pose your own questions to some of the brightest minds in business today. So stay tuned and join in…
they have three more live-chats scheduled in the near future.

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December 17, 2009

TIME’s Person of the Year – In Fed We Trust

Filed under: Big Ideas,Global Business,History and Biographies,Leadership,Uncategorized — dylan @ 5:10 pm
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Time magazine has picked its person of the year, beginning their description of him thus:

A bald man with a gray beard and tired eyes is sitting in his oversize Washington office, talking about the economy.

Hooked yet? Try this:

He’s shy … he prefers to eat at home with his wife, who still makes him do the dishes and take out the trash. Then they do crosswords or read. Because Ben Bernanke is a nerd.

Ben Bernanke was eerily suited to be the Fed Chief during a time of crisis. His life before public service was that of a scholar, and his scholarship was in the Great Depression. That serendipity might just be what has saved us—if indeed we are saved—from another full-blown depression.

Bernanke has caught a lot of political flack for his decisions—from both sides of the aisle. It wasn’t a particularly populist move to pump hundreds of billions of dollars into a financial system that had just failed the country on so many levels. However, as Time‘s Managing Editor Rick Stengel stated last night on Charlie Rose, “The financial system and the economy are two different things, but if the financial system goes down, it takes the economy with it.” Being a scholar of the Great Depression, Bernanke knew this and did what he thought necessary to prop up the financial system to stave off the worst-case scenario for the entirety of the American (and therefor world) economy.

There seems to be a growing number of folks distrustful of government intervention in the markets, in any scenario, that are worried about Bernanke’s moves. Ron Paul’s call to literally End the Fed is a bestseller, for example. But even Milton Friedman, the “OG” of distrust in government intervention, thought it necessary for the state to pump money into the economy in times of crisis. As David Wessel asserts in his great book In Fed We Trust: Ben Bernanke’s War on the Great Panic, published by Crown Business in August:

“Today, the notion that the government should or would stand by as the stock market crashed, credit markets stalled, and the economy tumbled over the abyss seems implausibly bizarre. The public, politicians, professors, and the press have been shaped by searing memories or photographs from the Great Depression, the years in which the unemployment rate rose to 25 percent and the county’s output of goods and services declined by 29 percent over four years. The lasting lesson—taught by economists with views as different as John Maynard Keynes and Milton Friedman, the leading economic minds of the twentieth century—is embraced almost universally by politicians and economic policy makers: government can and should act to prevent such a dangerous downward financial and economic spiral” (page 46).

Bernanke went so far as to use Friedman’s ideas to rationalize his intervention:

“The government might, he suggested, cut taxes, increase the federal deficit, and issue bonds that the Fed would buy by printing money. This, he said, was ‘essentially equivalent to Milton Friedman’s famous “helicopter drop” of money.’ (Friedman used the line in 1969 to argue that depression and deflation were avoidable. If nothing else worked, the Fed could send a helicopter to drop dollar bills to get people spending.)” (In Fed We Trust page 78).

This sounds like it could have come straight out of the Keynesian playbook, but Bernanke is no reincarnation of the great John Maynard Keynes,* who, in the words of author Robert Skidelsky, “gave governments two
tasks: to pump up the economy with air when it starts to deflate, and to minimize the chances of serious shocks
happening in the first place.” (Keynes page xiv). Rather, Bernanke has acted an apolitical steward that has worked for two separate, almost ideologically opposite presidents, that has managed to avert an almost certain disaster. I think he’s a fine choice for person of the year, and as Michael Grunwald wrote for TIME:

“He’s earned the benefit of the doubt. It’s now up to our dysfunctional political system to let him do his job—and to fix the financial system so that he never has to save the world again.”

*There were a number of great books published on Keynes and his economic philosophy this year, including:

  • Keynes: The Return of the Master
  • Keynes: The Rise, Fall, and Return of the 20th Century’s Most Influential Economist
  • Where Keynes Went Wrong: And Why World Governments Keep Creating Inflation, Bubbles, and Busts
  • The Keynes Solution: The Path to Global Economic Prosperity

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October 7, 2009

What's Your Next Move?

Filed under: 100 Best,Blog,Careers,General Business,General Management,Leadership,Personal Development — Jon @ 10:05 am
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Whether you’re going for that promotion, looking to jump ship, or change careers entirely, Michael Watkins’ Your Next Move is a book you’ll want to read. Any career change is a major event, and this is the kind of book that will prepare you for any kind of move, from dealing with exiting techniques, to international moves, to turnarounds, to working with new groups of people (who may, in fact, be ex-peers you are now supervising). This is a well-written, personal, and to-the-point guide that covers a lot of ground in a short time. Here’s part of the intro that describes what the book addresses:

“Dissect the CV of any successful executive, and you’ll see a series of high-stakes transitions into ever-more-challenging roles: from individual contributor all the way to general management. Through hard-won experience, the best and brightest get promoted and learn to lead others. They seek out greener pastures (and greater challenges) at new companies or business units–and learn to adapt to unfamiliar cultures. The path to still-greater corporate heights often leads them through international assignments or different functional areas of the business–and likely both. If all goes well, they win responsibility for whole businesses–and all that entails.”

It’s not just about ‘moving’ but about what happens when those actions are taken. Success or failure are the two options, and which option you emerge with will determine what happens going forward. Watkins’ book definitely has the research and insight to equip you for the better of the two paths. Another testimony to the author worth mentioning is that his previous book The First 90 Days, was included in Jack and Todd’s The 100 Best Business Books of All Time. That endorsement alone drew my attention to picking this one up, and after reading it, it’s clear that Watkins has another hit.

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Show Chaos Who's Boss

Filed under: Blog,General Business,Innovation,Jack Covert Selects,Leadership — Jon @ 7:51 am
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Last month, Jeremy Gutsche’s exciting book, Exploiting Chaos launched. I had a chance to pick it up after reading the Jack Covert Selects post on it, and was pretty blown away. And today it makes a stop at our blog as it travels on the Virtual Book Tour.

As Jack mentioned in his review, one of the first things you notice about the book is the design and layout. Indeed, it is different than most books. On one hand, I thought, “whoah, this is a business book?” but on the other, I felt myself starting to read it like a web site – scanning the headlines and grabbing bits of info and looking at pictures and humorous commentary. It’s an interesting experience to have with a book, and thus a huge testimony to the message the author preaches: In times of chaos, do something remarkable. In this case, if digital is attracting eyes, make something that appeals to that audience without doing the same old thing. It works.

Recognizing this situation, I dug deeper into Gutsche’s ideas, to see how the rest stood up, and like the book itself, the ideas not only ring true, they are shown in practice with successful results. From Apple to Sun, Gutsche points out how companies have begun and flourished in times of chaos. How did they pull this off? I’ve given some hints at that in my description so far, but check out the book. Trust me, you’ll have an amazing time with this one, and learn some things to make a difference in your world despite all sorts of adversity.

Here’s a TV clip of Gutsche talking more about the book and the ideas within:

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September 15, 2009

Strategic Thinking Month

Filed under: Blog,General Management,Human Resources/Organizational Development,Leadership — Jon @ 3:59 pm
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Headed by Josh Leibner, Gershon Mader, and Alan Weiss, authors of The Power of Strategic Commitment, September marks a time to re-evaluate strategy. In their book, the authors detail a variety of ways to align people around a mission, idea, or business.

Commitment is the reason systems like SixSigma, the HP Way, etc. have become benchmarks for corporate culture. A thorough and engaging book, focusing on fact and research over pure emotion, the book is a compelling read for managers and leadership well beyond the month of September. Here’s a great quote from the book that will give you a sense of the direction of the text:

“There is an enormous power in galvanizing people around a bold, compelling future; and that desired future state cannot be achieved by operating with yesterday’s mind-set, practices, and processes. There are two ways out of this inertia: One is an externally imposed “shock to the system,” such as a market or industry meltdown, a takeover by another organization, the loss of a major customer, or some other exogenous occurrence. The second is an internally generated desire to take the organization somewhere it has never been; a desire to build something extraordinary. The best leaders do the latter, because it is proactive and controllable, not reactive and random.”

Many people experienced the first scenario described above this year. For those of us who didn’t, these words alone provide a great reason to pick this book up and start developing an incredible organization from the inside out.

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August 25, 2009

Leading by Example

Filed under: Blog,Leadership — Jon @ 3:35 pm
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Alan Deutschman’s forthcoming book, Walk the Walk, begins by giving examples of historical leaders who not only talked a good talk, but who also practiced what they preached. The point is strong, and from there, Deutschman delves into business leaders who have followed the same practice, with incredible results.

In the case of both historical and business leaders, surprises occur – results happen that don’t appear to make sense on the surface ( for example, MLK Jr.: not defending himself against a physical attack, and Amazon allowing customers to post negative reviews of products). These potential knee-jerk moments, when both parties could have reacted with more obvious choices, built their credibility, their ideas, and their leadership, to even greater heights.

Here’s a good quote from Deutschman that sums up the overall message of the book:

“The most crucial role of a leader is establishing and instilling the one or two values that will be most important for an organization or a movement or a community. There are always a multitude of values that are well worth enshrining. The hard part is making the inevitable trade-offs between them: deciding this is more important than that. And the hardest part is showing that one particular thing, or two things, are the most important.”

As Deutschman explores the topic further, he identifies many ways that business leaders have believed in what they’ve told others, and lived by those words, in order to completely revolutionize their companies. Filled with inspiring tales about profound actions, Walk the Walk proves over and over again that true leadership is best done when backed up by action, especially in times when those actions seem unlikely.

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August 21, 2009

800-CEO-READ Podcast with Jeffrey Ford, co-author of The Four Conversations

Filed under: Audio,Communication,General Management,Jack Covert Selects,Leadership — Todd Sattersten @ 12:35 pm
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I recently talked with Jeffrey Ford, co-author with Laurie Ford of The Four Conversations: Daily Communication That Gets Results.

The Fords believe that conversation can be broken down into four categories. In the podcast, we talk about each type of conversation and the right time to use them. We talk about midwestern sensibilities, amending broken agreements, and the frequency with which we use The Four Conversations.

mp3, 27:44, 19.1 MB

Other important links:

  • The Four Conversations Website
  • Book Excerpt of The Four Conversations (via Berrett-Koehler)
  • The Jack Covert Selects Review of The Four Conversations

[podcast]http://media.800ceoread.com/view/9781576759202/audio/The_Four_Conversations_Interview_with_Jeffrey_Ford.mp3[/podcast]

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August 18, 2009

What Arrived In My Mailbox Today

Filed under: Leadership — Todd Sattersten @ 9:46 am
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I just received The Essential Bennis in the mail and the book is incredible. The collection displays the breadth and depth of Warren Bennis’ work.

Just to give you a flavor here is one of the closing paragraphs from an essay titled “Winning and Losing,” where Bennis explains why business as sport is a poor metaphor.

“The best-run and most successful companies in America do not think in terms of victories and defeats, shining moments or last-minute saves. They do note count on regulations or referees. Instead, they think in terms of staying power, dedication to quality, and an endless effort to do better than they have done. They see change as their only constant and count on their own ability to adapt to the world, rather than expecting the world to adapt to them. Indeed, it is a business’s ability to adapt to an ever-changing world that is the basis for both its success and progress.”

More soon.

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July 28, 2009

BusinessWeek's Summer Reading '09

Filed under: Careers,History and Biographies,Leadership,Lists,Marketing,Small Business,Strategy — Todd Sattersten @ 7:46 pm
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We know summer is already starting to wane, but we haven’t linked to Business Week’s recommending reading for the season. Having recommended quite of few of these, we think this is a great list.

  • Rubies in the Orchard by Lynda Resnick with Francis Wilkinson
  • Reality Check: The Irreverent Guide to Outsmarting, Outmanaging and Outmarketing Your Competition by Guy Kawasaki
  • Outliers: The Story of Success by Malcolm Gladwell
  • Leadership in the Era of Economic Uncertainty: Managing in a Downturn by Ram Charan
  • The First Tycoon: The Epic Life of Cornelius Vanderbilt by T.J. Stiles
  • How We Decide by Jonah Lehrer
  • The Breakthrough Company: How Everyday Companies Become Extraordinary Performers by Keith McFarland
  • In-N-Out Burger: A Behind-the-Counter Look at the Fast-Food Chain That Breaks All the Rules by Stacy Perman

BW also recommends a variety of podcasts including The Small Business Podcast, Get-It-Done Guy, Manager Tools, Help! My Business Sucks!, and SBA Podcasting.

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