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May 3, 2006

Chain of Links

Filed under: Big Ideas,Personal Finance and Investing,Retail — Todd Sattersten @ 9:06 am
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Here is a dump of some of those links that have been building up in my bookmarks:

  • Charles Fishman walks around Wal-Mart with Washington Post reporter Bob Thompson and talks about The Wal-Mart Effect.
  • Andy Kessler reads alot of business books, but doesn’t know why because they mostly suck. He does see our view of the new business book as one that shows you a different way of viewing the world. He says Mr. China, Wisdom of Crowds, The Hypomanic Edge, and Everything Bad Is Good For You are examples of books that help you see into the future.
  • Biz Book Talk reviews Lee Eisenberg’s The Number.
  • Business Evolutionist gives his take on A Whole New Mind.
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February 27, 2006

The Wal-Mart Effect Spends Third Week on WSJ List

Filed under: Retail — Todd Sattersten @ 9:32 am
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I wanted to send a shout-out to Charles Fishman. He is on his third week on the Wall Street Journal Business Bestsellers List with his new book The Wal-Mart Effect.

This is an accomplishment. It is very difficult to unseat titles that are there almost every week like Blink and The Little Red Book of Selling.

We have a great interview with Charles over on the Podcasts Blog.

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January 26, 2005

Brand Autopsy examines Category Killers

Filed under: Retail — Todd Sattersten @ 10:14 pm
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Brand Autopsy is hosting the Category Killers on Business Blog Book Tour today. Robert Spector is answering questions and Paul and John are doing their normal job of doing a really good job with their stop.

The tour will be at Brand Experience Lab tomorrow and Learned on Women on Friday.

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January 25, 2005

Business Blog Book Tour – Category Killers

Filed under: Retail — Todd Sattersten @ 2:27 pm
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800-CEO-READ is today’s stop on the Business Blog Book Tour. The book on this month’s tour is Category Killers by Robert Spector. Here is a taste of what Robert gets into in the book:

Today’s shoppers are—depending on your point of view—either blessed or cursed by an overabundance of merchandise, amassed under one roof, in a retail concept that has had a profound impact on the consumer culture: category killers. Over the past two decades, category killers have dramatically altered our buying experience, becoming the most disruptive concept in retailing—and in everything that retailing touches.

Also known as “big-box” stores because of their mammoth footprint—twenty thousand square feet to more than one hundred thousand square feet—these retailers specialize in a distinct classification of merchandise such as toys, office supplies, home improvement—while offering everyday low prices and wide and deep inventories. They earned the sobriquet “category killer” because their goal is to dominate the category and kill the competition—whether it be mom-and-pop stores, smaller regional chains, or general merchandise stores that cannot compete on price and/or selection.

Category killers and Wal-Mart, the general merchandise retailer, have helped expand and upscale the “mass market” by aggressively driving down the prices of goods and services, and making affordable what were once upscale products such as laptop computers, big-screen TVs, or designer apparel. Today, virtually every one of us—regardless of income—is part of the ever-expanding mass market, where the differences among stores—Dollar Stores to Kmart to Bon-Macy’s—are measured in slight gradations. Consequently, loyalty to a particular store has become a casualty of our changing consumer culture. At one time, shoppers used to identify with a store, just as they identified with the make of the car they drove. Today, many of us simply want more and better goods, and we will shop the retailer that provides those goods at a price that we consider “affordable.”

‘Toys ‘R’ Us created the template for category killers. The company presented to consumers bigbox stores with an emphasis on selfservice, big selection, low prices, and lots of parking. It conditioned baby boomers to a different kind of retail experience. The kid whose parents were buying toys at Toys “R” Us in the 1950s and 1960s eventually grew up to buy books at Barnes & Noble, power saws at Home Depot, printers at Staples, and pet food at Petco, and the shopping experience felt perfectly natural. Although the product categories were different, the approach was very much the same.

What we are going to do today is run an series of excerpts from the book over on the Excerpts Blog. They are all on the topic of bookselling. This is something near and dear to our hearts. I found some of Robert’s stories about how big-box has changed publishing really interesting. I thought you might too.

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January 10, 2005

The essence of business

Filed under: General Management,Marketing,Retail,Sales — Jack @ 4:49 pm
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Don Peppers and Martha Rogers wrote one of the best books of the early 90′s called The One to One Future. It was THE book that made me look at moving away from “bulk” marketing and create the business we have become.

They have written a new book–to be published in March–called Return on Customer.

They sent me the first two chapters and I want to share the first paragraph of the first chapter. I defy you to find a better description to what business is.

Businesses succeed by getting, keeping, and growing customers. Customers are the only reason you build factories, hire employees, schedule meetings, lay fiber optic lines, dispatch service trucks, stock inventory, file for patents, operate call centers, negotiate contracts, write software, or engage in any other kind of business activity whatsoever

Without customers, you dont have a business. You have a hobby.

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How to Feed Friends and Influence People

Filed under: Customer Service,General Management,Marketing,Retail — Todd Sattersten @ 1:21 pm
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The first book is catch my attention this year is How to Feed Friends and Influence People. The book is written by Milton Parker, the owner of the Carnegie Deli, and Allyn Freeman.

First, I thought the title was pretty clever. I think it plays nicely off Dale Carnegie’s How to Win Friends and Influence People.

When you open the front cover, you find the complete menu as you would find it at the Deli. From there, I think there is a great narrative about the history of the deli and what has made it a success. Throughout the book, there are recipes for favorites like Matzoh Ball Soup, Corned Beed Hash, and their world famous cheesecake.

Like any good business book, you need a list of the 10 things that made you successful. Here are the Carnegie Deli’s:

  1. Keep It Simple
  2. Do One Thing Better Than Anyone Else
  3. Create a Family Atmosphere Among the Staff
  4. Promote from Within
  5. Have an Open Ear to Staff and Customer Comments
  6. Make It Yourself
  7. Own the Premises
  8. Management is Always Responsible
  9. Do Not Be Greedy
  10. Have Fun Working
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May 28, 2004

Hearing the Call of the Mall

Filed under: Retail — Todd Sattersten @ 9:25 am
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Here is what people have been saying about Paco Underhill’s new book Call of the Mall.

  • You start by reading the first chapter at the ABC’s Good Morning America website.
  • Nicole at Fuzzy Signals has a pretty extensive review of the book and she talks about how she has used Underhill’s work on other projects.
  • In their fifty book challenge, infinitejess.com is not so thrilled with the book.
  • Monica and Deepak at webjives.com pull the book review from the Wharton newsletter.
  • Jessamyn at jessamyn.com gives her take on the book.
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May 27, 2004

What Lip-Sticking Recommends

Filed under: History and Biographies,Marketing,Personal Development,Retail — Todd Sattersten @ 7:31 am
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This week, we are showcasing Lip-Sticking by Yvonne DiVita for our “What Do You Recommend?” feature. I liked seeing a lot of titles I am not familiar with.

  • Dickless Marketing: Smart Marketing to Women Online by Yvonne DiVita
  • Release 2.0 by Esther Dyson
  • Selling To VITO (The Very Important Top Officer) by Anthony Parinello
  • Networlding: Building Relationships and Opportunities for Success by Melissa Giovagnoli
  • Pink Think: Becoming a Woman in Many Uneasy Lessons by Lynn Peril
  • Marketing to Moms : Getting Your Share of the Trillion-Dollar Market by Maria T. Bailey
  • Pretty Good for a Girl : The Autobiography of a Snowboarding Pioneer by Tina Basich
  • Why We Blog by Dave Young
  • FutureConsumer.Com: The Webolution of Shopping to 2010 by Frank Feather
  • The Natural Advantages of Women by Michele Miller
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May 7, 2004

Links on 5/7/04

Filed under: Personal Finance and Investing,Retail — Todd Sattersten @ 7:23 am
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  • Rodent Regetta points to notes for the Berkshire Hathaway meeting and recommends his letters to shareholders. I agree with him that they are some of the best business writing available (and it’s free).
  • BPICS provides their top 20 books for the manufacturing executive. I spent seven years working in manufacturing and I think it is a good list. Here are the must reads:
    • The Goal by Eliyahu M. Goldratt
    • The Machine The Changed The World by James P. Womack, Daniel T. Jones, and Daniel Roos
    • A Revolution in Manufacturing: The Smed System by by Shigeo Shingo, Andrew Dillon
  • Thinking by Peter mentions Call of the Mall
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